Senior Customer Experience Manager

• Join a 2023 accredited Great Place To Work
• Customer Experience & Brand Alignment
• Create, develop, innovate, improve and implement

Signet is a leading packaging company that is committed to delivering exceptional products and services, while maintaining a strong focus on customer satisfaction. We pride ourselves on our dedication to providing a superior customer experience that sets us apart from our competitors. To further enhance our commitment to customer satisfaction, we are looking for a dynamic and experienced Senior Customer Experience Manager to join our team.

Reporting to the General Manager, Sales and Procurement, the Senior Customer Experience Manager will be responsible for the management of our national Customer Care Teams and Contact Centre.  Furthermore, you will assist in driving and executing our customer-centric strategy, ensuring that every interaction that our customers have with our company is positive, seamless, and memorable. You will play a pivotal role in shaping the way we engage with our customers, and you will assist in developing strategies that promote long-term customer loyalty.

This is an ideal role for you, if you:

1. Are passionate about the customer experience and brand alignment
2. Enjoy creating, developing, innovating, improving and implementing strategy, initiatives, systems, processes and development programs and training.
3. Get a buzz from leading and developing others through coaching and mentoring
4. Love utilsiing data to better understand customer behaviours, preferences and feedback and using data to make decisions.
5. Are collaborative and like working with cross functional team to achieve outcomes

The successful applicant will have:

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in a leadership role within sales, marketing, customer experience or a related field.
• Strong creativity, analytical and problem-solving skills with the ability to leverage data for decision-making.
• Excellent communication and interpersonal skills to work effectively across departments.
• Exceptional leadership and team management skills.
• Knowledge of customer experience best practices, trends, and technologies.
• Strong project management abilities to drive initiatives to successful completion.

As a member of the Signet team, you will be offered a range of benefits including:

• Birthday Leave – Be paid to spend time with family, friends or with oneself doing the things you love on your birthday.
• Need to visit a physiotherapist? We have one onsite for complimentary use for team members. 
• Access to qualified confidential counselling, financial coaching, nutritional support, legal consultation to assist you and your family navigate life through our Employee Assistance Program. Available 24/7/365.
• Build up your social network and make lifelong friends through our monthly bbqs, morning teas, social events and Christmas parties.
• Length of service recognition program celebrates and rewards milestones with the Company. Our average tenure is 7 years.
• Employee of the Month Awards recognising employees who go above and beyond.
• A rewarding career with diverse opportunities and career progression.
• Training and development opportunities, including study leave for approved qualifications.
• Signet supports team members when they have children, through the extension of the government paid parental leave by 10 weeks for primary carers and 2 weeks for secondary carers